Return and Refunds
By making a purchase on our website, you agree to contact our support at fancyhubs2024@gmail.com, to resolve any issue you might have according to our return policy below.
1. Cancellation
1.1 All orders are sent to our warehouse for shipping and handling on the same day.
Cancellation is subject to discretion and confirmation from our customer service department. There is a mandatory cancellation fee of $20.
2. Delivery
2.1 Wrong Address
All packages will be delivered to the address on file. You are responsible to verify the address in the confirmation email and let our staff know should there be any changes before the item is shipped. No reship or refund if you have entered a wrong address.
2.2 Stolen After Delivery
If the tracking indicates the product is delivered, We are not responsible for stolen package after delivery.
2.3 Product does not delivered on time for a specific event or date.
(e.g. Birthday gift, Mother's Day, Christmas)
We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.4 Product does not delivered on time due to unforeseen circumstances (e.g. COVID-19, Protest, Christmas delay)
We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.5 Failed Attempt / Return to Sender / Pick-Up
All packages will be delivered to the address on file. You are responsible to receive the package when it is delivered or pick up the package from the post office. No reship or refund if the package is return to sender due to failed attempt to deliver or package is not pick up from the post office.
3. Return & Exchange
REASONS FOR RETURNS:
Requests for exchanges/returns must be made within 7 days upon receiving your items. Customer is responsible for return shipping costs/taxes/duties (to our overseas warehouse), and the item must be in its original condition and packaging to be accepted.
Please follow this link to have your request reviewed & approved before you send it: fancyhubs2024@gmail.com
Returns or exchanges not made via this link cannot enter our quality control system & will not be processed.
Please allow 3-5 business days turnaround time once the return is delivered.
3.1 A change in size
Please note that we always sent the correct equivalent US sizes, size tags are global sizing only. Please include a note that states which size you need, we will send you the correct size. While we are happy to exchange the size, no refunds are given for incorrect size choices.
3.2 You received the wrong item
Please send a photo of the incorrect item to fancyhubs2024@gmail.com and we will follow it up for you.
3.3 You received a damaged/faulty item
Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to fancyhubs2024@gmail.com stating your order number and a photo of the faulty or damaged item within 7 days of receiving the item. If the damage or fault is clear, we will send you a new item 100% free of charge.
3.4 WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:
You do not use the fancyhubs2024@gmail.com link to have your return request reviewed and approved by our team, prior to you sending your product back.
A 'change of mind' because we manufacture on demand.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
The item(s) do not have the original tags on them
The item(s) were a Discounted or Final Sale item
Any further questions about our return policy?
Please send us an email at fancyhubs2024@gmail.com
Please follow this link to have your request reviewed & approved before you send it: fancyhubs2024@gmail.com
Returns or exchanges not made via this link cannot enter our quality control system & will not be processed.
4. Chargeback & Dispute
4.1 If you file a chargeback with the bank, any cost incurred to our company will be invoiced to you. An immediate payment of the past due amount(s) is required to avoid your account being reported as past due to the credit reporting agencies. This could have significant negative impacts on your overall credit.